Delivery Policy

What delivery costs, how long it takes, and what happens when your parcel arrives.

We deliver anywhere in Pakistan, free on every order, and every parcel is tracked to your door. This policy forms part of our Terms and Conditions.

1. Where we deliver

Delivery is free on every order, with no minimum spend.
There is no delivery charge at checkout.
Cash on delivery isn’t available. Every order is paid before it is dispatched, so there is nothing to pay the courier.

Pieces in stock are dispatched within 1–2 working days of payment verification, and usually arrive within 2–5 working days after that.
Pieces marked “Sourced to order” are bought for you after you order. We check them by hand when they reach us, then dispatch them, and they usually arrive within about 7 days.
Specially sourced (on request) items: the timeline is agreed with you before you pay.
Easypaisa and Bank transfer payments are checked by hand, usually within a few hours.
Delivery times are estimates. Public holidays, severe weather and courier delays outside our control can add time. If that happens, we’ll help you track your order.

Every piece is inspected by hand and photographed or video-recorded before dispatch, and ships in its original packaging.
Gift wrap and a handwritten card are free. Just tick the box at checkout.
Every parcel is tracked. Your order page shows each step, from the payment check to dispatch and delivery.

Please give a complete and correct address and phone number. We are not responsible for delays or failed deliveries caused by incorrect details.
When your parcel arrives, record a continuous, unedited unboxing video that starts with the sealed package. You will need it for any claim.
Tell us within 12 hours of delivery if anything is wrong. See our Cancellation, Return & Refund Policy.
If you refuse a delivery without a valid reason, the delivery and return shipping costs are deducted from any refund.
Ownership of the product, and responsibility for it, pass to you when it is delivered.

If your order hasn’t arrived within the times above, contact us with your order number (it starts with ULV-) and we’ll track it with the courier.
If an item arrives damaged or incorrect because of our handling, and you report it within 12 hours of delivery, we cover the return shipping and offer an exchange or a refund.

Message us through our contact page or at hello@ulvare.com, or ask in the chat on any page.