Client services
Returns & exchanges
12-hour claim windowTell us within 12 hours of delivery if anything is wrong, with clear photos and an unboxing video. After that, the order is final.
Recorded before dispatchEvery piece is inspected and photographed or video-recorded before it ships, so every claim is checked fairly.
What qualifiesUnused items with all tags, packaging and accessories. Sale, customised and specially sourced items are final sale.
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