What we collect, why, who we share it with and your choices.
This policy explains what personal information ULVARE collects through ulvare.com, how we use it and the choices you have.
1. What we collect
- Order details: your name, email address, phone number, delivery address, city and postal code, what you ordered, and any gift message.
- Your birthday (optional): the month and day, if you choose to share them at checkout.
- Payment details: the transaction ID and any payment screenshot or receipt you upload. Card payments, when offered, are handled by our payment provider, and we never receive your full card details.
- Messages: what you send us through the contact form, email or WhatsApp.
- Marketing preferences: the channels you opted in to (email and/or WhatsApp), when and where you opted in, and the wording you agreed to.
- Feedback: answers to our short surveys and ratings. These are not linked to your name.
- Chats with Ulvare AI: your messages are sent to our AI provider to generate a reply. We do not keep chat transcripts.
- Your device: your bag, wishlist, theme, currency and survey choices are saved in your browser's local storage, on your device only. We do not use advertising or tracking cookies.
2. How we use it
- To process, verify, pack and deliver your order, and to keep you updated about it.
- To handle claims, returns and refunds, using our dispatch records.
- To reply to your questions.
- To send you new arrivals and offers, but only if you opted in.
- To improve our website and service.
- To prevent fraud and to meet our legal and accounting obligations.
3. Who we share it with
We never sell your personal information. We share only what each service needs:
- Couriers: your name, phone number and address, to deliver your order.
- Payment providers: to process card payments, when offered.
- Service providers that host our website, database and files, and our AI chat provider.
4. Marketing
- We only send marketing messages if you tick the opt-in box. The boxes are never ticked for you, and you never have to opt in to buy.
- We send no more than two marketing messages a month.
- You can opt out at any time on our unsubscribe page, or by messaging us.
5. How long we keep it
- Order and payment records: as long as needed for accounting, legal and warranty purposes.
- Marketing preferences: until you unsubscribe. After that, we keep only a record that you opted out.
- Dispatch photos and videos: as long as needed to handle any claim.
6. Security
- The website uses encrypted connections (HTTPS).
- Payment screenshots are stored with our file hosting provider under unguessable links, which we share only within our team.
- Access to customer information is limited to the people who need it to serve you.
7. Your choices
You can ask us to show you, correct or delete the personal information we hold about you, or withdraw your marketing consent, by contacting us. We keep only what the law requires us to keep.
8. Children
Our website is not intended for anyone under 18.
9. Changes to this policy
If we change this policy, we will update this page and its date.
Contact us
Questions about your privacy? Reach us through our contact page.